Yuletide: Banks assure custosmers of effective ATM services

Some banks in the Federal Capital Territory have assured customers of effective Automative Teller Machine services during the Christmas holidays.

The banks visited by the News Agency of Nigeria , on Tuesday in Abuja include Zenith, First, Guarantee Trust and Access Bank PLC.

Some of the branch managers who spoke on condition of anonymity said that adequate arrangements were in place to ensure money was always in the machines.

At Zenith bank at the Central Business District, NAN observed that efforts were made to deliver prompt services to numerous customers in the banking hall.

At the ATM boots in the premises, it was observed that though there were queues, the machines were dispensing cash to customers.

An official of the bank who requested anonymity said: “For our ATM during the season, all our branches are told to ensure that the boots are loaded with money every time.’’

“I have instructed that one of the counters sort new money for the machines.

“All these are to make sure that we deliver service during the break,’’ he said.

Another official at First bank in Garki, who did not want to be mentioned, said that all head of operations would be in regular contacts with the security agents manning the boots for reloading when necessary.

“Our major concern is those highly populated areas and I know that with the plans on ground cash will be available for our customers.”

Also, at Guarantee Trust bank, the bank official told, NAN that the major challenge was availability of cash.

“As you know, CBN is not producing cash, so, sorting money for the ATM machines sometimes is a big problem because the machine takes reasonable clean money.

“We really have no staff designated to be doing that but we will do our best.

“We have been instructed by the head office to ensure that our ATM works during the break; that is exactly what we are going to do.

“We will not disappoint our customers,” he said.